Author: Adelina BPO

More than ever, our worried clients need us. Ones require assistance in tackling a hard problem, while others …

A positive shopping experience increases the likelihood that a customer would stick with the same brand. Retailers have …

Contact center operators are dealing with customer service concerns and making sure that customers are satisfied every single …

Adelina BPO has been recognized as one of the Top Call Center Companies by Design Rush. Design Rush …

Some executives may believe that cultivating a happy culture isn't a priority. Employees who are happy are the …

Call center agents have a big influence on the business since they handle connections between customers and businesses. …

Customers today expect businesses to respond quickly, and call center chat support iis a powerful tool for satisfying …

Empathy has been on the decline for a long time, while the need for empathy in the commercial …

Customers can communicate with businesses not only through the phone calls but also through a variety of methods, …

In a customer service call center, channel diversity can be accomplished in one of two ways: multichannel or …